SHIPPING

*Free Shipping (Terms & Conditions)

- Orders qualified for free shipping are shipped through USPS (est. 2 – 7 business days). Charges apply to express service.

- Offer applies only to orders of $49 or more in United States and Canada, after sales, coupons, discounts, and before taxes.

- Offer does not apply to any remote areas.

- Offer is subject to change without notice.

 

Shipping Rates

Order $0 - $48.99 ............................. $4.99 

 Order $49 & more ............................ Free*

* Shipping surcharge applies for the remote areas.

*These shipping rates do not include Express Service.

 

** Express Service

We offer the option of Express Service where orders are processed on priority basis. You will be contacted if the shipping surcharge applies for the remote area and for over-sized items.

 

Shipping to remote area

United States – For Alaska, Hawaii, Puerto Rico, Virgin Island, Military bases and other remote areas.

Canada – Shipping surcharge applies to addresses located in the remote areas in Canada.

Once the order has been placed, our Customer Service Representative will contact you or you can contact our customer service at info@endanzoo.com

 

Incorrect or incomplete shipping address

It is the responsibility of the customer to enter a correct shipping address. If the parcel is sent back to us due to incorrect or incomplete shipping address, the returned shipping charge of $12.95 + taxes will be applied. Express Service fee will not be refunded. Shipping surcharge applies for the remote area.

 

Unclaimed parcel/ Refused acceptance

For any reason, if the parcel has been unclaimed or refused by the customer and has been shipped back to us, the returned shipping charge of $12.95 + taxes will be applied. Shipping surcharge applies for the remote area.

 

International shipping

We currently do not ship to any countries other than United States and Canada. We apologize for any inconvenience.

 

Return Policy

If you are not happy with our products, you can return the items within 30 days of purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund. Please CLICK HERE to view Return Policy. 

 

The right to cancel any order

Endanzoo reserve the right to cancel any order for any reason. The possible reasons include, but not limited to, the following: Incorrect pricing, product technical error, potential fraudulent order, non-payment and other similar issues.

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